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Pricing

Our Pricing

Features Live Chat Voice Support Chat + Voice
Usage Plans
12 hrs / day (min $ 200)
250 minutes ($.8 / min)
200 minutes ($ 1 / min)
225 minutes ($ .9 / min)
24 hrs / day (min $ 500)
500 minutes ($ 1 / min)
400 minutes ($ 1.25 / min)
450 minutes ($ 1.1 / min)
  • Shared Staff (max 3 clients)
  • Medium Training (up to 1hr / week)
  • Validity 15 days
  • 1 Month upfront payment
  • No contract / No setup
  • <30 Day money back*
Dedicated Agents
Mon – Fri (4 hours) 20 hrs / Week
$ 120 / week ($ 6 / hr)
$ 160 / week ($ 8 / hr)
$ 140 / week ($ 7 / hr)
Mon – Fri (8 hours) 40 hrs / Week
$ 200 / week ($ 5 / hr)
$ 280 / week ($ 7 / hr)
$ 240 / week ($ 6 / hr)
All Week (12 hours) 84 hrs / Week
$ 378 / week ($ 4.5 / hr)
$ 546 / week ($ 6.5 / hr)
$ 462 / week ($ 5.5 / hr)
All Week (24 hours) 168 hrs / Week
$672 / week $ 4 / hr
$ 1008 / week $ 6 / hr
$ 840 / week $ 5 / hr
Backup Agents
$ 50 + Hourly charge
$ 100 + hourly charge
Only hourly charge
  • Dedicated Staff for you (no sharing ever!)
  • Full Training (up to 4hrs / week)
  • 1 Month upfront payment
  • No contract / No setup

Q : How long does it take to start?

A : That depends on site & requirements. However for most usage plan cases we are ready to operate with 2-3 days& for dedicated agents in about 7-10 days. The time required is for shortlisting the right candidate for you.

Q : What is better, Usage Plans or Dedicated Agents?

A : That totally depends on your website & types of services needed. If you have a business where thousands of visitors are coming to your site every month, then you need the dedicated agents. For smaller volumes you can have usage plans. This also changes depending on your sales value or profitability with every sale. The best course of action would be to write to us at sales@getqualityoutsourcing.com& we will get back to you with a customized quote. Also with dedicated agents you are guaranteed an agent that you can talk to or explain your workings. Most companies develop a good working relation with the agent.

Q : What if I use more than the minimum minutes in usage plans?

A : You will be charged extra per minute at the same rate as your plan. However in case you use enough to qualify for the next plan we will automatically do so. However we recommend you to be upfront about it so that we can have enough agents ready for the same.

Q : What are backup agents?

A : Although each agent is ideally able to handle 2 simultaneous calls or up to 3 support sessions, in case your website gets more simultaneous calls or traffic, we can have another agent share responsibility at peak load times. You simply pay a small weekly fee of $50 and minutes used by the backup agent as per your price plan.

Help Desk Software
 

Disclaimer : GetQualityOutsourcing.com is the owner of its own domain name / brand. Rest of the names / brands mentioned are strictly property or their respective brands & we might not have any affiliation or tie-up with them.